Operational Support Services

Hire-Optimized-Smile Services

Our Hire-Optimized-Smile services provides virtual assistants for ecommerce business support services from our offshore facilities in Philippines & India. The company is actually a division of “The Rapids Group” based in New Jersey, a global business process outsourcing firm that was founded in 2014.

Save time for things that really matter.

Many of our clients use our Virtual Assistant’s (VA’ for a fraction of cost to keep their seller accounts compliant, monitor for problems and a wide range of administrative tasks within their businesses. Want a team of executive assistants for your leadership team? Need a personal assistant for yourself? Hire someone who understands your world of selling online from Day 1.

Grow Your e-Store with an Ecommerce Virtual Assistant

Our skilled ecommerce assistants help you accelerate the growth of your ecommerce business

Back in the day when the competition wasn’t that great, it wasn’t so challenging to make crazy money with your ecommerce business. But, today, a lot has changed with giant competitors like Amazon and eBay taking over the ecommerce world by storm. Finding the right products to sell is a significant challenge ecommerce businesses face these days. Some of the other challenges include driving targeted traffic, capturing and converting quality leads, actively engaging with subscribers, retaining customers, and building a useful technology foundation. Tasks like order processing, managing inventory, offering excellent customer service, and managing the ecommerce website are repetitive, and they usually end up consuming a considerable amount of your time, while restricting you from focusing on expanding your business. An ecommerce virtual assistant (VA) will help you with the product and research-based tasks, excel work, product image editing, product listings, optimizing product lists, managing pricing and inventory, fulfilling orders, processing returns and exchanges, bookkeeping, and handling customer support, thereby keeping your store up to date and running 24×7.

What Does an ecommerce Virtual Assistant Offer?

Ecommerce assistant provides remote assistance to ecommerce business owners to help them run their online stores successfully and scale up their operations. Some of the services our VA’s offer includes:

  • Product sourcing

You’ve got to showcase a good variety of products in your online store to make your target customers fond of it. At the same time, they should fit with your brand’s buyer personas. A cheap virtual assistant is an expert at product sourcing and has an in-depth knowledge of the most in-demand products. With their strong network of retailers, you would be able to put your hands on the most in-demand products in bulk at competitive prices.

  • Inventory management

Even If you have the right products for your online store, it isn’t wise to assume that profits would come easy. Unless you have your stock in balance, you will always tend to either run out of it or have too much of it. Online personal assistant services can help keep your store inventory in balance, and in turn, help you avoid huge losses.

  • Product listing

The Repetitive tasks of uploading product titles, optimizing them, updating them, assigning prices and labels can consume your precious time that should be invested in making the business grow. A professional ecommerce virtual assistant will help you manage your product listings and update them on time.

  • Catchy product descriptions

A Convincing product description, which also follows the latest SEO trends, can significantly catch the attention of your target customers and boost your product search ability. An ecommerce assistant can deliver compelling product descriptions for your products, while also following the SEO guidelines to help them show up in Google search results.

  • Handling customer service

The extent to which you can satisfy your customers even after the sale decides the kind of shopping experience your customers will have. Positive customer reviews can have a significant impact on the success of an online selling business because it is one of the key elements that customers look for and trust before they make a purchase online. An ecommerce virtual assistant can provide pre- and post-sales support to your customers.

When to delegate your Operations to Hire-Optimized-Smile Services?

Is procrastination stealing away your time?

Are you also an e-shop owner who’s falling behind in creating your online product listings? Or are you handling your customers’ queries? Not to forget, updating the listings is no mean feat either.

Do you have inventory coming in every so often for your online store? But you are short on time and often end up avoiding repetitive tasks? An ecommerce virtual assistant will come in handy and help you with tasks such as listing creation, writing product descriptions, handling customer concerns, and managing stocks, among others.

Your ecommerce business is an investment – It should be treated and managed like one. Don’t wait any further to delegate your online business operations to the trusted back office extension – “Rapids Business Services Group”